Colchester Visitor Experience Volunteer

Hearing from our visitors is always important, but even more so now. As a Visitor Experience Volunteer, you will be involved in gathering feedback from the public. The responses you gather will inform the work we do and help us quickly address any visitor concerns as the country come out of lockdown and people start returning to museums. Whether you have free hours here and there, or a whole afternoon to spare, your support enables us to better serve our audiences.
Ideal skills
  • - Working independently
  • - Talking to people
  • - Listening to people
Ideal interests
  • - Helping people
  • - Opportunities in Colchester

Are you interested in volunteering for this opportunity?

What’s involved?

We are surveying visitors to Colchester Castle (open 7 days a week) and Hollytrees Museum (open Monday – Saturday). Volunteers are asked to give around 2 hours a week, but this is completely flexible and can be done whenever suits you. Only one Visitor Experience Volunteer can be at either museum at any one time, so we have a shared, online calendar for you to reserve your preferred time and place.

As a friendly face near the entrance/exit to our museums, Visitor Experience Volunteers are naturally asked questions by people arriving/leaving. Our team would therefore ensure you knew what was going on and coming up, in order to help visitors and promote our activity.

Duties include:

  • Conducting visitor surveys on an iPad.
  • Welcoming arriving visitors and thanking those who are leaving.
  • Answering visitor questions and promoting what is going on.

We are able to reimburse travel expenses for this role.

Why get involved?

Training on conducting visitor surveys will be provided. Volunteers will also be able to develop customer service skills. Volunteering with us offers a great opportunity to anyone with a keen interest in the arts or museums, or looking for valuable experience for the future. Our volunteers tell us that they enjoy talking to the public and finding out what excited them whilst visiting.

How to get involved?

To be considered for this role, simply sign up and express your interest. You may be asked to attend an informal interview, which can be done over Zoom, telephone or in person. If successful, you would be invited to attend an in-person induction.

Are you interested in volunteering for this opportunity?